GENERAL PRODUCT SUPPORT

• Are your doors ENERGY STAR® certified?

  No, our doors are not Energy Star certified, but they are evaluated by the National Fenestration Rating Council (NFRC) to provide detailed energy performance data, allowing customers to make informed decisions about their energy efficiency needs. Unlike Energy Star, which primarily favors fibergl...

• Can I install a storm door over my wood door?

  We strongly recommend avoiding the use of a storm door over your wood entry door. Storm doors trap heat between the two doors, creating an environment where excessive heat and humidity can build up. This trapped heat significantly increases the risk of warping, cracking, and other damage to the w...

• Can I paint or stain my wood door black or a dark color?

  We strongly advise against painting or staining your wood door black or any other dark opaque color. Doing so will void the warranty. Dark colors absorb significantly more heat and UV rays compared to lighter finishes, which can cause severe damage to the wood components of your door. This includ...

• Can I purchase replacement glass units for my existing door?

  We appreciate your interest in our glass textures and designs. We understand that many customers are looking for replacement glass units for their existing doors. However, we do not sell glass units separately. The glass options displayed on our website are exclusively available as part of our c...

• Can you bore both doors on a double door unit for handlesets?

  We only bore the active door for the handleset. If you plan to install a dummy handle on the passive door, the preparation requirements can vary depending on the specific hardware you choose. Some dummy handles require no bore at all, while others may require a single bore or even a double bore ...

• Can you recommend a stain color or stain product for my new door?

  We are often asked about the process for staining doors and whether we can recommend specific stain products or colors. While we appreciate the interest, we are unfortunately unable to provide recommendations for brands, stain colors, or products used on our doors. Some of the doors featured on ...

• Do you offer fiberglass doors?

  No, we do not offer fiberglass doors. Our doors are constructed of wood. Our doors are an engineered stile and rail construction crafted of a hardwood laminated veneer lumber core offering more stability and resistance to warping than solid wood.

• Do you offer mirrored glass for your doors?

  We do not offer mirrored glass on any of our doors. The glass used in our products is transparent and see-through, allowing light to pass through while providing various levels of privacy depending on the glass texture selected. In many of our product photos, you may notice that the glass appear...

• Do You Provide Installation Instructions for Your Doors?

  We do not provide step-by-step installation instructions for our doors. Our products are engineered for professional installation by experienced contractors, trim carpenters, or general contractors who understand the complexities of exterior door installation. Installing an exterior door require...

• Do you provide installation services for your doors?

  We proudly offer professional installation services through our own team in most areas of North Carolina and Upstate South Carolina. If you are located within these regions, we are happy to handle the installation of your door to ensure it is fitted and finished correctly. For customers outside ...

• How thick are the door jambs?

  Our door jambs are designed for strength, durability, and proper fitting with your entry system. The interior portion of the jamb (the side facing inside your home) measures 3/4" thick. The exterior portion of the jamb (the side facing outward) measures 1-1/4" thick. This construction provides a...

• How thick is the glass in your doors?

  The thickness of the glass in our doors depends on the thickness of the door unit itself: For our standard 1-3/4" thick door units, the glass is 5/8" thick. For special order 2-1/4" thick door units, the glass is 1" thick. All of the glass used in our doors is double-pane, insulated, Low-E, and ...

• Is the door ready to stain, or will prep work be required before staining and finishing?

  Staining and finishing a wood door is essential for protecting it from the elements, including rain, sun, and ultraviolet light. A high-quality stain enhances the natural beauty of the wood grain while providing critical protection for long-term durability. While our doors are shipped unfinished...

• Is the glass in your doors insulated?

  Yes, the glass in our doors is insulated. All of our doors feature double-pane, insulated glass units. Each insulated glass unit consists of two layers of glass separated by a sealed insulating space. This design significantly reduces heat transfer, helping to keep your home warmer in the winter...

• Is the glass see-through? Is the glass offered a privacy glass?

  The glass on our doors is see-through. We do not refer to our glass as a "privacy glass" nor do we offer that option.  The clear bevel and the clear flat / non-bevel offer the least privacy with the rain glass (custom orders only) offering the most privacy. The glass is a double pane insulated g...

• Is the Low-E glass hard-coated or soft-coated?

  Is the Low-E glass hard-coated or soft-coated? The Low-E glass used in our doors is hard-coated. Hard-coat Low-E glass has the Low-E coating baked directly into the surface of the glass during the manufacturing process. This makes it extremely durable and long-lasting, withstanding handling, cl...

• On a double door unit, do both doors open?

  Yes, both doors on all of our double door units are operable. One door is designated as the active door (primary), and the other as the passive door (secondary): The active door is the main door used for everyday entry and exit. This is where the locking handleset is installed, including the la...

• There is a stamp on each piece of glass on my door. Can it be removed?

  Each insulated glass unit in our doors is permanently stamped to indicate that it is safety tempered glass, meeting industry-required safety standards. The safety stamp is applied using durable methods that cannot be removed without damaging the glass. This is a requirement under the Internation...

• We ordered flemish glass, but received clear glass.

  When receiving and inspecting the door you will need to inspect both sides of the glass. The interior of all of our glass options is clear flat. The exterior would be the decorative panel. Please inspect both sides of the glass.

• We purchased two double doors and after installing them there appears to be light coming through the bottom between the doors as if the weatherstripping isn't long enough.

  On double doors you would have received foam wedge pads that were to be installed on the astragal at the top and bottom to help properly seal the door. Without these you might experience this, but it is not because of the weatherstripping. See proper placement of foam wedge pads.

• What are the finishing requirements for my new wood door?

  Proper finishing is critical to protect your new wood door and maintain its beauty and durability. All exposed surfaces — including the top, bottom, side edges, and hardware cutouts — must be stained and sealed within 30 days of installation. Before finishing, it’s important to carefully remove ...

• What color stains are acceptable?

  When it comes to selecting the right stain color for your wood door, we understand that you may have questions about what's acceptable and how it might affect the warranty. We've put together a general guideline to help you make an informed decision. Please note that this guideline is not specifi...

• What is the black material on the wood that looks like glue or caulk?

  Some customers have asked whether the black material visible near the glass on their door is caulk, glue, or even black ink. This material is caulk sealant from the glass unit. During the manufacturing process, the insulated glass units are overpacked with black caulk sealant to ensure optimal s...

• What species of wood do you offer?

  Our doors are listed with their stock species. We offer knotty alder and mahogany doors. At this time, we do not offer any other species of wood (such as white oak) even for custom orders.

• What type of handlesets are compatible with your doors?

  This will depend on the options chosen for handleset preparation when configuring your door. If you chose a double bore, 2-3/8" backset you will need a standard tubular handleset. These can be found off-the-shelf in any hardware or home improvement store. We bore for tubular at a 2-3/8" backset ...

• Where can I find performance ratings for your doors?

  Each of our doors includes listed performance ratings for key energy efficiency and light transmission factors, including: U-Factor (measures heat loss) Solar Heat Gain Coefficient (SHGC) (measures how much solar radiation is admitted) Visible Transmittance (VT) (measures the amount of visible l...