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How Can I Track My Order?
Once your order ships, you will receive an email with tracking details and a link to view the most up-to-date status. If you didn’t create an account at checkout, you can still track your order by entering your order number and the email address used during purchase here.
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I checked the status of my order and it hasn't changed since placing the order. It still shows "Awaiting Fulfillment / In Production".
Once an order is placed and payment has been made the order is put into our production and shipping planning process. When checking the status of your order, if the status is "Awaiting Fulfillment / In Production", this simply means your order has been received and will be filled according to our...
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When will my order ship?
Our doors generally ship within our quoted lead time (shown for each door on the product page). After payment is received, you will be given a planned ship date. This date might change +/- a few days depending on the availability of materials, but in general we are very close to the planned ship...
